In Brief:

Payment Terms:
For new customers and larger orders, advance payment is normally required. We send the invoice via email, and once we receive confirmation that the payment has been made, the goods are shipped immediately.

Shipping and Handling:
Sent via Posten: NOK 200,-

Introduction
This purchase is governed by the following standard terms and conditions for consumer purchases of goods over the Internet. Consumer purchases online are primarily regulated by the Contract Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act, and the E-commerce Act. These laws provide consumers with mandatory rights. The legislation is available at www.lovdata.no. The terms of this agreement should not be interpreted as a limitation of the consumer’s statutory rights, but rather outline the main rights and obligations of the parties in the transaction.

These terms and conditions are prepared and recommended by the Norwegian Consumer Authority. For better understanding, see the Consumer Authority’s guide [here].

1. The Agreement
The agreement consists of these terms and conditions, information provided in the ordering system, and any specifically agreed terms. In case of conflict, specially agreed terms between the parties take precedence, provided they do not violate mandatory legislation.
The agreement is also supplemented by relevant legal provisions governing the purchase of goods between businesses and consumers.

2. The Parties
The seller is ATELIER ANDERSON, Øvre Solåsen 61, 1450 Nesoddtangen, werner@werneranderson.no, +47 916 14 605, org. no.: 887201072, and will hereafter be referred to as the seller.
The buyer is the consumer placing the order and will hereafter be referred to as the buyer.

3. Price
The stated price for goods and services is the total price the buyer shall pay. This price includes all taxes and additional charges. Any additional costs not disclosed before purchase shall not be borne by the buyer.

4. Conclusion of the Agreement
The agreement is binding once the buyer has submitted their order to the seller.
However, the agreement is not binding if there has been a typing or input error in the seller’s offer in the ordering system or in the buyer’s order, and the other party realized or should have realized that such an error occurred.

5. Payment
The seller may demand payment once the item has been shipped.
If the buyer pays by credit or debit card, the seller may reserve the amount on the card at the time of order. The card will be charged the same day the item is shipped.
If paying by invoice, the invoice is issued upon dispatch. The due date is stated on the invoice and is at least 14 days from receipt.
Buyers under 18 cannot pay by post-invoice.

6. Delivery
Delivery is agreed upon specifically, as some products/paintings must be picked up. The following delivery terms apply only when delivery by the seller is agreed.
Delivery is considered completed when the buyer or their representative has received the item.
If no delivery date is specified in the ordering system, the seller must deliver the item without undue delay and no later than 30 days from the order. Delivery shall be to the buyer unless otherwise agreed.

7. Risk of the Goods
The risk for the goods transfers to the buyer once they, or their representative, have taken possession in accordance with section 6.

8. Right of Withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase in accordance with the Right of Withdrawal Act.
The buyer must notify the seller of the intention to exercise the right of withdrawal within 14 days from the start of the withdrawal period. All calendar days are included. If the deadline falls on a Saturday, public holiday, or bank holiday, it is extended to the next business day.
The deadline is considered met if the notification is sent before it expires. The buyer must prove that the right was exercised and should therefore notify in writing (form, email, or letter).

The withdrawal period begins:

• The day after receiving goods (for individual items).
• The day after receiving the first delivery (for subscriptions or regular deliveries).
• The day after receiving the final delivery (for split deliveries).

If the seller has not informed the buyer about the right of withdrawal and provided the standard form, the deadline extends to 12 months. If the seller provides the information within these 12 months, the deadline is 14 days from the day the buyer received it.

When exercising the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days after giving notice. The buyer covers return costs unless otherwise agreed or the seller failed to inform about them. The seller may not charge a fee for the buyer’s use of the right.

The buyer may examine the item to determine its nature, properties, and functionality. If testing goes beyond necessary use, the buyer may be liable for reduced value.

The seller must refund the purchase amount without undue delay, and no later than 14 days after being notified. The seller may withhold the refund until they have received the goods or the buyer has provided proof of return.

9. Delay and Non-Delivery – Buyer’s Rights and Claim Deadlines
If the seller fails to deliver on time and it is not due to the buyer, the buyer may withhold payment, demand fulfillment, terminate the agreement, and/or claim compensation, as per the Consumer Purchases Act chapter 5.
Claims should preferably be made in writing (e.g., email).

Fulfillment
The buyer may demand the seller fulfill the purchase unless it would involve an insurmountable obstacle or disproportionate burden. If the issue ceases within a reasonable time, the buyer can again demand fulfillment.

Termination
If the seller does not deliver on time, the buyer must allow a reasonable additional deadline. If still not delivered, the buyer may terminate the agreement.
The buyer may terminate immediately if the seller refuses delivery, or if timely delivery was critical and the seller was informed of this.

Compensation
The buyer may claim damages for losses due to the delay, unless the seller proves it was caused by uncontrollable external circumstances.

10. Defects – Buyer’s Rights and Complaint Deadline
If there is a defect, the buyer must notify the seller within a reasonable time. A complaint within 2 months of discovering the defect is always timely.
Complaints may be made up to 2 years after delivery. If the product is expected to last significantly longer, the period is 5 years.

If the item is defective and the buyer is not at fault, they may withhold payment, demand repair or replacement, a price reduction, termination of the contract, and/or compensation under chapter 6 of the Consumer Purchases Act.
Complaints should be made in writing.

Repair or Replacement
The buyer may choose between repair or replacement. The seller may refuse if it is impossible or causes unreasonable cost. Remedy must be made within a reasonable time. The seller normally has two attempts to correct the same issue.

Price Reduction
The buyer may demand a suitable price reduction if repair or replacement is not made. The reduction reflects the item’s reduced value.

Termination
If the item is not repaired or replaced, the buyer may terminate the contract if the defect is not minor.

11. Seller’s Rights in Case of Buyer’s Breach
If the buyer fails to pay or fulfill other obligations, and it is not the seller’s fault, the seller may withhold goods, demand fulfillment, terminate the contract, and/or claim damages. The seller may also charge interest, collection fees, or a handling fee for uncollected goods.

Fulfillment
The seller may demand payment if the buyer delays unreasonably in responding.

Termination
The seller may terminate the agreement in case of significant default. If a payment deadline is set and missed, the seller may terminate the agreement.

Interest and Collection
In case of late payment, the seller may charge interest under the Late Payment Interest Act. The claim may be referred to collection, and the buyer will be liable for related fees.

Fee for Uncollected Goods
If the buyer fails to collect unpaid goods, the seller may charge a fee covering actual costs. Such fees cannot be charged to buyers under 18.

12. Guarantee
Any guarantee provided by the seller or manufacturer is in addition to the buyer’s statutory rights. A guarantee does not limit the buyer’s rights under clauses 9 and 10.

13. Personal Data
The seller is the data controller for collected personal information. Unless the buyer consents otherwise, only data necessary to fulfill the agreement will be collected and stored. Data will only be shared if necessary for fulfillment or by law.

14. Dispute Resolution
Complaints must be directed to the seller within a reasonable time. The parties should attempt to resolve disputes amicably. If unsuccessful, the buyer may contact the Consumer Authority (phone: +47 23 400 600 or www.forbrukertilsynet.no).

EU consumers may also use the EU Commission’s complaint portal: http://ec.europa.eu/odr